PT Mitra Inti Solusindo kicks off 2026 with the launch of the Warranty & Points Management System project in collaboration with Pacific Bikes.
This project aims to simplify customer warranty claim processes while strengthening customer trust in the Pacific brand.
For manufacturing companies, investing in a warranty system is not merely an IT expense, but a key component of a sustainable Manufacturing System strategy, particularly in maintaining product quality and reliable after-sales service.
The Warranty System will be integrated with the Inventory module in SAP, where Pacific Bikes manages each finished product using Serial Numbers. With an already implemented Serial Number framework, the system will significantly accelerate unit identification, reducing customer warranty claim turnaround time. In addition, the Pacific Bikes team will be able to review the complete service history of each specific unit, supporting deeper quality analysis and continuous product improvement.
This system development represents a solid and forward-looking step by Pacific Bikes in maintaining customer trust and reinforcing confidence in their products. Give your Customers the service they deserve with the Support of SAP Business One implemented by a trusted SAP Partner like PT Mitra Inti Solusindo.